Refund Policy

We are committed to providing high-quality treatments to support your wellness goals. If you are not completely satisfied with your purchase, please review our refund policy below.

Treatment Service and Refunds

Due to the nature of our services, we do not offer refunds for completed treatments. However, if you experience an adverse reaction or are unsatisfied with your results, we encourage you to contact us so we can address your concerns.

Non-returnable Products

For safety and hygiene reasons, the following items are non-refundable and non-exchangeable:

• Opened or used vitamin or wellness products

• Personalised or custom-ordered items or vitamins

• Gift cards or promotional vouchers. If your gift card is damaged or faulty, please contact us within and we will arrange a replacement or refund.

Appointment Cancellations and No-Shows

We require at least 48 hours’ notice for appointment cancellations or rescheduling. Late cancellations or no-shows will forfeit their deposit.

Mobile Service

For mobile IV treatments, a travel fee applies depending on your location. Cancellations within 48 hours of your appointment will result in full charge of the booked service.

Exceptions and Discretion

All refunds are subject to our review and approval. We are committed to working with our clients to find a fair and reasonable solution whenever possible.