Terms of Service

Introduction

By accessing and using our services, you agree to comply with the following Terms of Service. These terms outline the responsibilities, policies, and conditions under which we provide our treatments, including IV therapy and nutrient injections.

Services Provided

Beja Aesthetics offers IV vitamin infusions, nutrient injections, and wellness consultations tailored to individual needs. All treatments are administered by a Registered Nurse in compliance with AHPRA guidelines and Australian health regulations.

Suitability & Consultation

  • All clients must undergo a mandatory consultation before any treatment to assess their suitability.

  • Beja Aesthetics reserves the right to refuse treatment if it is deemed unsafe or unsuitable.

  • Clients with certain medical conditions may require referral from a general practitioner before receiving treatment.


Treatment Limitations

  • If we are unable to successfully access a vein after two attempts, we reserve the right to reschedule the appointment.

  • Some IV therapies may not be suitable for certain individuals due to medical conditions, pregnancy, or allergies.


Booking, Cancellations & No-Shows

Booking Process

  • All bookings require a non-refundable deposit to secure an appointment.

  • The deposit will be applied to the total cost of treatment.


Cancellations & Rescheduling

  • Clients must provide at least 48 hours’ notice to reschedule or cancel an appointment.

  • Late cancellations or no-shows will result in the forfeiture of the deposit.

  • Beja Aesthetics reserves the right to charge a cancellation fee for last-minute changes.


No-Show Policy

  • If a client fails to attend a scheduled appointment without notice, they may be required to prepay in full for future bookings.


Payment & Refunds

  • Full payment is required before or at the time of service.

  • Refunds are not provided for completed treatments, dissatisfaction with results, or failure to follow pre- or post-care instructions.

  • If a treatment is discontinued due to safety concerns, a partial refund or credit may be offered at our discretion.


Safety, Risks & Liability

Acknowledgment of Risks

While IV therapy and nutrient injections are generally safe, all medical procedures carry potential risks, including:

  • Bruising, swelling, or discomfort at the injection site.

  • Allergic reactions, dizziness, or nausea.

  • Vein irritation or infiltration.


Client Responsibility

  • Clients must fully disclose their medical history, allergies, and current medications before treatment.

  • Failure to provide accurate information may increase risks and affect the outcome of the treatment.


Emergency Protocols

  • In the event of an adverse reaction, our Registered Nurse will provide first aid and emergency care within their scope of practice.

  • If necessary, emergency services (000) will be contacted at the client’s expense.


Privacy & Confidentiality

  • All personal and medical information is collected in compliance with the Privacy Act 1988 (Cth) and will not be shared without consent.

  • Clients’ data is stored securely and used only for treatment and operational purposes.


Marketing & Social Media

  • With client consent, Beja Aesthetics may use photos or testimonials for marketing purposes.

  • Clients must not record or distribute media from their treatment session without prior approval.

  • Any false or defamatory statements about Beja Aesthetics online or in person may result in legal action.


Changes to Terms

Beja Aesthetics reserves the right to update or modify these Terms of Service at any time. Changes will be effective upon posting to our website.

Contact Information

For any questions regarding our Terms of Service, cancellations, or bookings, please contact us at info@bejaaesthetics.com.au

By booking a service with Beja Aesthetics, you confirm that you have read, understood, and agreed to these Terms of Service.